bg335's Privacy Policy —
Your Information Is Safe With Us

1 What Information We Collect

When you register and use our services at bg335, we collect various types of information. This information falls into two main categories: information you provide directly, and information collected automatically from your device or browser.

• Identity Information: Full name, date of birth, national ID number (where required).
• Contact Information: Mobile number and email address.
• Financial Information: Mobile wallet numbers (bKash, Nagad, Rocket) and transaction history.
• Account Information: Username, password (in encrypted form), gaming activity and preferences.
• Technical Information: IP address, browser type and version, operating system, session duration, cookie data.
• Communication Information: Details of conversations with our support team (live chat and email).

2 How We Collect Information

bg335 collects information in the following ways:

• Directly Provided Information: Information you give us during registration, login, deposit, withdrawal, or when contacting our support.
• Automatic Collection: Usage-related information collected through cookies, log files, and pixel tracking.
• Via Third Parties: Information received from trusted service providers for identity verification or fraud prevention.

3 How We Use Your Information

We use the information we collect for the following purposes:

• To create, verify, and manage your account.
• To process deposit and withdrawal transactions (bKash, Nagad, Rocket).
• To provide customer support — 24/7 via live chat and email ([email protected]).
• To prevent fraud, money laundering, and other illegal activities.
• To send bonuses, promotions, and personalized offers (subject to your consent).
• To ensure platform security and resolve technical issues.
• To promote responsible gaming and identify risky behavior.
• To comply with our policies, terms and conditions, and legal obligations.

4 Data Storage and Security

bg335 treats the security of your personal information as a top priority. We apply industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS Encryption: All data transmission between our site and servers is protected by SSL encryption.
• Password Hashing: Your password is never stored in plain text; only a cryptographic hash is stored.
• Access Controls: Staff are granted access only to the information necessary for their role.
• Regular Audits: Our security measures are reviewed and tested on a regular basis.

However, it is not possible to guarantee complete security for data transmitted over the internet. You are therefore advised to keep your login credentials private and not share them with anyone.

5 Sharing Information with Third Parties

bg335 does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Service Providers: Trusted partners who handle payment processing, identity verification, technical support, and other services on our behalf — and who may only use the information in accordance with our instructions.
• Legal Obligations: Where disclosure is required to comply with a court order, a lawful request from a government authority, or applicable law.
• Fraud Prevention: To detect and prevent fraudulent activity in order to protect the platform and its users.
• Business Transfers: In the event of a merger, acquisition, or asset sale, provided that the relevant party is bound to uphold this Privacy Policy.

If bg335 contains links to third-party websites, we are not responsible for the privacy policies of those sites.

6 Cookies and Tracking Technologies

bg335 uses cookies and similar tracking technologies to improve platform performance and personalize your experience.

• Essential Cookies: Required to maintain login sessions and for the core functionality of the platform.
• Functional Cookies: Used to remember your language preference, gaming settings, and other preferences.
• Analytics Cookies: Help us analyze site usage patterns to improve our services.

You can control or decline cookies by changing your browser settings. However, disabling cookies may cause some platform features to not work properly.

7 Data Retention Period

We retain your personal information only for as long as it is necessary:

• All data is retained for the duration that your account remains active.
• After an account is closed, certain information may be retained for a period determined by applicable law in order to meet legal obligations.
• Transaction-related information may be retained for an extended period for accounting and audit purposes.
• Once the specified retention period ends, data is securely deleted or anonymized.

8 Your Rights

As a bg335 user, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of your information if it is incomplete or inaccurate.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances, subject to legal obligations.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Portability: The right to receive your information in a structured, readable format.
• Right to Object: The right to object to the use of your information for marketing purposes.

To exercise these rights, contact our support team at: [email protected]

9 Protection of Minors' Information

bg335 provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors. Our registration process includes an age verification step. If we become aware that a minor is using our platform, their account will be closed immediately and the associated information will be deleted.

Parents are advised to ensure their children do not use this platform. If you suspect any such situation, contact us at [email protected].

10 International Data Transfers

bg335's servers and service providers may be located outside Bangladesh. When your information is transferred to another country, we ensure that the relevant third party provides adequate security measures and a level of protection equivalent to this Privacy Policy. All international transfers follow applicable data protection agreements and standards.

11 Marketing Communications

Based on your consent, bg335 may contact you about bonus offers, promotions, and updates. Each marketing message will include an option to unsubscribe. You may opt out of marketing communications at any time by emailing [email protected]. Even after opting out, important transaction notifications related to your account may continue to be sent.

12 Response to Security Breaches

In the event of a data breach, bg335 will take immediate necessary action:

• Launch an investigation to determine the nature and extent of the breach.
• Notify affected users as quickly as possible.
• Improve security measures to prevent such incidents in the future.
• Notify the relevant authorities in accordance with applicable laws and regulations.

13 Policy Changes

bg335 reserves the right to amend this Privacy Policy when necessary. If significant changes are made to the Policy, we will post a notice on the platform and/or notify you directly. Continued use of the platform after any changes are made will be considered acceptance of the updated Policy. We therefore advise you to review this page regularly.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our dedicated support team is available 24/7:

• Live Chat: Direct live chat from any page on the platform — available 24/7.
• Email: [email protected]

We provide support in both Bengali and English. We are committed to responding to your inquiry as quickly as possible.